We will reach out prior to any appointment for confirmation. We reach out via text message, e-mail and phone call. Please be sure to respond to any attempts to confirm the appointment, because if we don’t receive confirmation within 48 hours prior of any appointment, we do reserve the right to schedule over the appointment for a pet that needs seen urgently. 

Please ensure you provide a minimum of 24 hours’ notice if you need to cancel or reschedule your appointment to avoid it being classified as a ‘no show’. Clients can cancel/reschedule their appointments by phone, email or text. In the event you attempt to cancel or reschedule by phone (812-333-6242) and are unable to reach a representative, we encourage you to leave a voicemail. Rest assured, the date and time of your voicemail will be recorded, allowing us to acknowledge your attempt to contact us within the required timeframe.

A ‘no show’ occurs when a client either fails to attend a scheduled appointment or cancels/reschedules the appointment with less than 24 hours’ notice prior to the appointment time. Acknowledging that unforeseen circumstances can arise, we allow each client one ‘no show’ within a 12-month period without incurring any penalties. However, following this grace instance, clients will be required to pre-pay for exam fees when scheduling future appointments. (Subsidized Clients: $20, Non Subsidized Clients: $50)

Please be aware that if a client does not show up for an appointment for which the exam fees have been pre-paid, MCHA will not issue refunds nor will the prepayment be transferable to subsequent visits.

When a client fails to attend their appointment without prior notice, as outlined in this policy, it prevents us from offering the time slot to another individual in need. Given the high demand for our services, this policy aims to guarantee equitable access to our available appointments, thereby facilitating prompt and efficient service for all our clients.