Frequently Asked Questions

Intake & Adoption of Animals

What animals do you have up for adoption?

We are excited that you are interested in pet ownership! However, the Monroe County Humane Association does not oversee an animal shelter or adoptable animals. The City of Bloomington Animal Shelter is operated by City of Bloomington Animal Care & Control. For questions regarding shelter hours and adoptable animals, please call the City of Bloomington Animal Care & Control at 812-349-3492.

Have you seen my pet?

For questions regarding lost/found pets, please call the City of Bloomington Animal Care & Control at 812-349-3492.

I have concerns about the welfare of animals at a location near me. Who should I call?

For concerns regarding the welfare of animals in our community, please call the City of Bloomington Animal Care & Control at 812-349-3492.

Nonprofit Veterinary Clinic

I left a voicemail to schedule an appointment, but I haven’t received a response yet. Can you call me?

All voicemails are returned as soon as possible, usually within one or two business days. Voicemails are not checked over the weekend, so voicemails left on Friday, Saturday, or Sunday will not be responded to until Monday. We operate with limited staff and volunteers to keep costs low, so please be patient with us as we work to see your pet.

I have little to no income right now, but my pet needs veterinary attention. Can you help me?

Our Nonprofit Veterinary Clinic operates on a low-cost model and consists of a tiered pricing system, but it is not a free clinic. If you have a limited amount of funds, please make this clear when scheduling your appointment. Our veterinary team will work to keep costs under your limit. To schedule an appointment, please call 812-333-6242 ext. 2.

Why does it cost so much to provide veterinary care for my pet? 

Fees for veterinary care include many things, such as the costs to compensate our veterinary team for their professional services and the expenses incurred to maintain the clinic and equipment.

What forms of payment do you accept?

We accept cash, Visa, Mastercard, Discover, ScratchPay, CareCredit, and checks from established clients. 

What payment plans do you offer?

Payment for services is required at the time of your pet’s visit. If you have any questions regarding our payment policy, please ask. Our veterinary team will work with you to determine a cost-effective plan.

I overpaid for services. Can I receive a refund? 

If you overpaid via credit card, your credit card will be reimbursed. If you overpaid via cash or check that has been processed, you will be refunded via check.

If my pet’s health doesn’t get any better, can I be refunded for the fees I was charged? 

Unfortunately, we cannot offer refunds for the veterinary care your pet receives at our clinic. Our fees cover the cost of examining, testing, diagnosing and treating your pet. Not all health problems have a straightforward solution, and a cure may not always be possible. Please be assured that our veterinary team will do everything possible to find answers to your pet’s health problems.

What is your past due balance policy?

Clients may not carry a negative balance of more than $25 at any time. Wellness services, flea or heartworm prevention, or non-essential medications cannot be distributed if a client’s negative balance is over $25.

What is your returned check policy?

In the event that a check made payable to the Monroe County Humane Association is returned unpaid for any reason, the Monroe County Humane Association will apply a $20 fee against the account owner, plus the amount of the initial balance. If the fees and unpaid balance are not paid within thirty days of notification, the Monroe County Humane Association will alert the Monroe County Prosecutor team for appropriate action. Checks from any client who has written a returned check within the last year are not accepted.

I have questions about my pet’s current or previous health records. Can you help me?

Please call 812-333-6242 ext. 2 to schedule an appointment with a veterinarian. Treatment cannot be provided over the phone.

Pet Food & Supply Pantry 

I have little to no income right now, but my pet needs food. Can you help me? 

Our Pet Food & Supply Pantry is currently available to any pet owner. The Pet Food & Supply Pantry is located at our Animal Care Campus, 791 S Fieldstone Blvd. The Pet Food & Supply Pantry is open on Sunday from 1-4pm and Monday-Thursday from 10am-6pm. Click here for more information.

Spay/Neuter Assistance

Do you offer vouchers for spay/neuter services?

Yes, we offer vouchers for spay/neuter services. Each year, we provide thousands of dollars in assistance to individuals to have their pets spayed/neutered. Click here for more information.

Do you perform spay/neuter surgeries? 

Yes, we perform spay/neuter surgeries. Appointments are extremely limited. For more information, please call 812-333-6242 ext. 2.

Other Services 

Do you offer euthanasia and cremation?

Yes, we offer humane euthanasia services and private & communal crematory services for dogs and cats. Cost varies depending on the size of the animal. For an additional charge, we offer memorial items (ex: clay paw print, fur clipping, etc). To schedule an appointment for euthanasia or crematory services, please call 812-333-6242 ext. 2.

Donations

What donations do you accept?

We accept a variety of pet food & supply items. We accept any pet food or treats, including open bags of food, food approaching expiration, and prescription diets. We accept pet items in good condition, including but not limited to: toys, leashes & collars, crates & beds, medications, and clothing. Donations can be sent to or dropped off at either location: Administration & Education Office, 3410 S Walnut St, Bloomington, IN 47401 OR Animal Care Campus, 791 S Fieldstone Blvd, Bloomington, IN 47403. There is a 24/7 donation bin outside of both locations.

How can I support you?

There are various ways to support the Monroe County Humane Association! You can make a donation, attend or participate in an upcoming event, host a fundraiser, volunteer, and so much more. Click here for more information. 

MAILING ADDRESS

P.O. Box 1334
Bloomington, IN 47402

ADMINISTRATION OFFICE

3410 S Walnut St
Bloomington, IN 47401

Sunday: Closed
Monday: 9am-3pm
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: Closed

ANIMAL CARE CAMPUS

791 S Fieldstone Blvd
Bloomington, IN 47403

Sunday: 1pm-4pm
Monday: 10am-6pm
Tuesday: 10am-6pm
Wednesday: 10am-6pm
Thursday: 10am-6pm
Friday: Closed
Saturday: Closed 

CONTACT US

E: mcha@monroehumane.org

P: 812-333-MCHA (6242)

F: 812-825-2247

Our Employer Identification Number (EIN) is 35-6064277. 

The Monroe County Humane Association is NOT the City of Bloomington Animal Shelter. For shelter hours, adoptable animals, lost/found pets, and animal control, please call the City of Bloomington Animal Care & Control at 812-349-3492.