Our work wears on us, constantly. The staff and volunteers that pour their hearts and souls into their jobs are here because they are the most compassionate, empathetic and sympathetic people, and above all, care for animals and people.
Whether it's through the admin or direct hands on, secondary stress and trauma are real, and can weigh heavy on us.
In just the last week, we have lost one patient after jumping hurdles to save them, to be followed the next week to have one that we saved, and jumped the same hurdles to do so. Each week, we all go above and beyond what our jobs call for because there's always another animal that needs us, another family, another pet.
Last night, a client, in a stressful situation, accused our staff of being not compassionate, not caring for them or their pet, among other rude and hurtful things. Enough to send staff into an emotional tizzy. While I was able to talk with both the client and the staff, and the client apologized, the emotional damage had been done. These aren't words or feelings that are easily forgotten in a job that requires so much emotion and compassion
We love what we do, and believe in the mission and goal of MCHA. We love caring for pets, families and animals. We can recognize that our clients and families can be overwhelmed with emotion and stress when their pet needs us, know that our team is feeling it with you and that we want every solution for your animals too. Mutual kindness and respect will go a long way in this very arduous battle for animal care and welfare.
Thank your veterinary team or shelter staff, and know that they love what they do, and care for your pets or wouldn't show up every day.
Kindly, and with the most respect to our staff and volunteers,
Rebecca Warren, Executive Director